Keeps your well free of leaves debris animals and the elements while protecting children and pets. I explained how the jam extensions appeared to be constructed and he said he would look into it and get back to me. One would assume that Mr Keeley's name is here so that if any problems occur a customer can call the store and speak with him personally. December 14, 2009 - After opening the only window that had been delivered so far, I noticed damage to some of the outside mulling strips. However, considering that I was explicitly told, once when quoting the windows and again several times this week, that the jams could be trimmed to fit the windows, I'm going to request that the restocking fee be waived.
He was not aware of any veneer that would be removed when the jam extension was trimmed down. Click to enjoy the latest deals and coupons of Andersen Windows and save up to 25% when making purchase at checkout. The window was left with a piece of duct tape where the original 8 ft high vertical mulling strip had been. But at no time did Mr Keeley call me, at no time I ever meet or speak with Mr Keeley in his store. December 19, 2009 - Dave called, we discussed the window damage. After a careful review of the invoice, it became apparent that while I received a markdown on 13 of the windows and both doors, the quantity for the two 6-part windows had been changed from 2 on the quote to 1 on the invoice. He said again that he wasn't, so we agreed that I would meet him at his store in a few days to let him review the quote and invoice documents.
December 4, 2009 - The first 6-part window was delivered. He was not available, so I asked for any manager. I wrote out a check for the windows and received a rather complicated looking 9 page invoice as a receipt. He stated that although he read the fax I had sent to Micky last month, he didn't recall the details. I was also told that the reason for the substantial price increase on the remaining window was that there was promotional pricing from Andersen to Home Depot that had expired between the quote and the order. Shape Products window well covers feature nearly indestructible Shape Products window well covers feature nearly indestructible clear polycarbonate plastic with a molded back-bar for extra strength.
Warranty documents, including our exclusive Owner-2-Owner® limited warranty, are provided for Andersen® windows, doors, hardware and other accessories. Home Depot is not willing to consider exchanging the jams until I pay what they are asking on the window that they left out of the order. February 9, 2010 - Dave, the Andersen Rep, installed the correct mulling strip on the damaged 6-part window. She will have somebody call me back after the meeting. Novice with minimal skill should be able to install replacement in 10 minutes. I also put in several new Pella windows and a french door the previous year, and I like them too.
At 4:30 she called again and stated that Dave from Window Panes, the authorized Andersen field person, would be calling me tomorrow Saturday. Whether your basement design features one or more bedrooms a home office home theater or play room Wellcraft provides a beautiful touch. The issue of the cost of the 2nd 6-part window has yet to be resolved. There seem to be quite a few of them. He said he is still trying to determine what the problem is, that the invoice is very complicated.
Was this review helpful to you? Our systems enhance the quality of these spaces by delivering. Although it fit into the window correctly, it did not look the same different cross-section as the originally mulling strip. I ended up with Tom. He said he and Mark the salesperson that wrote up my quote and invoice are still working on the problem, and that Mark has been working on it for 3 solid days now because the invoice is so complicated and difficult to understand. Not sure why, but at least we have one correct size set of jam extensions. I mentioned to him that it also appeared that jam extensions for the french door were missing, and had never been included in the original parts list. About an hour later I called back and spoke with Aiesha probably not spelled correctly who aplogized for nobody returning my call, then took down my name and number which she said she would send to both Britanny and her supervisor.
Completely assembled windows, welded glass and the Perma-Shield vinyl clad wood window, Fibrex material and custom sized wood windows 200 Series, Andersen wood windows and patio doors with vinyl exterior 400 Series, Andersen vinyl exterior wood windows to resist water and reduce maintenance. He said he is not going to be in tomorrow Tuesday , so nobody would be calling me until the day after Wednesday. I can be contacted at: scott at musser. The head manager, Chet Keeley, is never available, although I've asked to speak with him several times. He stated that most of the jam extensions were available in Carlisle, with the exception of the parts for the sliding glass door. Contact the retailer, builder or distributor who supplied your product, or contact Andersen directly at 888-888-7020 to place an order for your parts. February 19, 2010 - I called Bob at Home Depot, to let him know the Brian was unable to help with the jam extensions.
Amber, the Andersen representative, stated that final assembly of the multiple-window assemblies, where the mulling and caulk was installed, was performed either by Home Depot or a distributor, but not by Andersen. At this point, he indicated that he would look for the fax, review it and would call me later. March 1, 2010 - Brittany called me and said that the problems were resolved. I followed up with a call to Brittany in Atlanta. As of February 24, nobody called me back from Home Depot's Atlanta headquarters. I pointed out to Adam that this was not given to me as an option and was not clearly indicated on the documents, as indicated by the trouble everyone was having in determining what had caused the price discrepancy.
Because there was tan-colored caulk covering the damage and also adhering to the cardboard, it appeared that the damage had happened prior to shipment. There was one additional error regarding the pricing of some replacement extension jams, however this was resolved relatively quickly. I also provided Bob with a copy of. I stated that while I appreciated the offer of a discount, I did not believe that I should be charged anything extra for the missing window. She indicated that the entire balance of the order other than one of the 6-part windows was missing at Andersen and would have to be reordered. I know this sounds strange, but there is one thing that I found most interesting during this entire experience. January 4, 2010 - The remainder of the window order 13 windows, 2 doors, 33 boxes total was delivered.